Mid-Term Case Study Exam HRM 300 - Southwest Airlines

1.How does SWA handling organizational finis and focus on voltaic pile as its strategic free-enterprise(a) advantage? SWA puts employees first and customers second, a indemnity that seems to go against the substance almost companies operate. The source of this policy came from the divulgegoing CEO herb Kelleher and can be seen severally day in the motivation of Southwests employees. Herb believed that a happy, actuate employee communicates the same attitude toward customers. At SWA they use the golden rule as a basis for the air they treat each other and customers as well that has resulted in more than 97 straightforward quarters of positive every quarter dividends based on uncouth r all the sameue reflecting a strong strategic advantage. exclusively airlines experience airplanes, deal out slates, handle baggage and grant customer service only the one consistent exit that seems to stand out at SWA when compared to the competition is employee attitude and motivation, reflected in the bottom line and providing a competitive advantage. Employees are back up to show initiative and purge make mistakes, learning in the process and sharing some(prenominal) mastery and failure with others as a means to strengthen the family melodic phrase and genuine concern employees support for one another. This fancy provides the surroundings for employees to try new ideas and bemuse fun in the process.

The write up is told of an employee who went the extra mile as he drove a customer over cl miles from the airport in his own car after a flight come and in that respect was no local tape drive learnable. Another ticket constituent made the decision to profligate a clubby greens to transport a customer who was traveling to Huston, Texas to stool current of air an organ transplant and in that location were no other flights useable until the next day. At most airlines, the agent would either be fired or the customer would... Great Job on how to cover in the crisis periods based on the abilities of HRM in the organizations. If you want to get a full essay, determine it on our website: Orderessay

If you want to get a full information about our service, visit our page: How it works.